Customer Service Call Center
+1-219-380-9779 (10:00AM to 5PM CST) Monday thru Friday – Closed Weekends & National Holidays
For product return or service, there is no need to call us. Please follow the following process:
1. Create a Help Desk ticket at helpdesk.nuoem.com
2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box. You might be charged a re-stocking fee for return if the packaging material or product has blemishes.
3. Send the item to
Help Desk: [Help-Desk-Ticket-ID]
C/o Robert Smith
7404 W. 125 N.
La Porte, IN 46350