USA Support

Help Desk & Service Center

For product return or service, it is not necessary to call. Please follow the following process:

  1. Create a Help Desk ticket at helpdesk.nuoem.com
  2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box. You might be charged a re-stocking fee for return if the packaging material or product has blemishes.
  3. Send the item after receiving acknowledgment from the Help Desk.

Help Desk: [Help-Desk-Ticket-ID]
TDSS
C/o Robert Smith
7404 W. 125 N.
La Porte, IN 46350

Sales Consultant

John Casler (customer pre-sales)
Tel: +1(310)-446-0138
1875 S. Beverly Glen Blvd, Suite 107
Los Angeles, CA 90025
E-mail: bioforce.inc@gte.net

Call Center (Indiana)

+1-219-380-9779 (10:00AM to 5PM CST) Monday thru Friday - Closed Weekends & National Holidays

USA sales related email (also for resellers):
sales@branduprise.com

Support related email:
sales@celsus-sound.com

International Support

Customers outside of USA should contact the country's distributor for service. If unable to do so, please send email to sales@celsus-sound.com if you have questions.

For product return or service, please follow the following process:

  1. Create a Help Desk ticket at helpdesk.heaphome.com
  2. Include a sheet of paper with the Help Desk ID inside the shipping box. Do not write on the product packaging box.
  3. Send the item after receiving acknowledgment instructions from the Help Desk.

USA Service Center

TDSS C/O Robert Smith
7404 W. 125 N.
La Porte, IN 46350
USA
Phone: +1-219-380-9779

 

 

Companion One

This model has been discontinued.
Manual
Quick Start Guide
HiS_UDA_Driver_Ver1.0